1. Key Terms

User — an individual or legal entity with access to the Site via the Internet, using the Site, and intending to purchase goods via an Order through the Site https://gear.neuropunk.ru.

Seller — individual entrepreneur Besman Evgeny Alexandrovich (OGRNIP 321645100089355, INN 643400988632), who enters into a sales contract with the Buyer.

Site — https://gear.neuropunk.ru.

Goods — clothing, headphones, accessories, merchandise, and other goods listed on the Site.

Order — a request sent by the Buyer to the Seller via the Site’s software, containing an application for the purchase and delivery of Goods to the address specified by the Buyer.

2. General Provisions

2.1. The site gear.neuropunk.ru is for informational purposes only and under no circumstances is it a public offer as defined by Article 437(2) of the Civil Code of the Russian Federation. Availability, cost, configuration, quantity of goods, delivery times, and delivery conditions and costs must be confirmed with a manager.

2.2. The Buyer is entitled to express their disagreement with this User Agreement or any part thereof, thereby refusing to purchase Goods through the Site.

2.3. The Seller has the right to amend this User Agreement at its discretion, which obliges the Buyer to regularly monitor changes to the Rules posted on the site https://gear.neuropunk.ru.

2.4. Any reproduction of materials from the Site without written permission from the Site owner is not permitted.

2.5. The Neuropunk logo is a registered trademark and is protected by law.

3. Placing an Order

3.1. Orders can be placed through the Site by both registered and unregistered Buyers.

3.2. The Buyer is responsible for the accuracy and correctness of the information provided during registration or order placement. Accordingly, the Seller is not responsible for the non-performance or improper performance of obligations to the Buyer if this was caused by the provision of incorrect information by the Buyer.

3.3. The Buyer may place an Order either on the Site or via email at [email protected].

3.4. If the Goods ordered by the Buyer are out of stock, the Seller has the right to exclude the specified Goods from the order or cancel the order, notifying the Buyer.

3.5. The Buyer has the right to receive full information about the consumer properties of the Goods. After placing an Order and its confirmation by the Seller, the Buyer has no right to refer to the lack of information about the Goods, their consumer properties, the absence of information about the Seller, Importer, authorized organization, place of manufacture of the Goods, certification, safe use, service life, warranty period, terms of payment, delivery, etc.

3.6. The Buyer confirms that by clicking the “PLACE ORDER” icon, they agree with these rules and cannot subsequently refer to the lack of information about the terms of purchase of the Goods.

4. Payment for Goods

4.1. All settlements between the Buyer and the Seller are made in Russian rubles.

4.2. All prices for Goods are listed on the Site in Russian rubles.

4.3. Methods of payment and delivery of Goods are described on the Site in special sections detailing payment and delivery terms.

4.4. The total cost of the Order is the sum of the cost of all ordered Goods and the delivery cost.

4.5. The price of the Goods on the site can be changed by the Seller unilaterally, including after the Buyer places an Order electronically until it is confirmed by the Seller in accordance with clauses 3.4 of this Agreement. The cost and conditions of delivery can be changed by the Seller at any time in line with similar changes by transport companies, partners of the Seller.

4.6. After the Order is confirmed, the Seller has no right to change the price of the Goods within that Order.

4.6.1. The Buyer agrees that the Goods modified by the Seller at the Buyer’s request become goods with individually determined properties and, in accordance with the current regulations of Russian law, are not subject to return.

4.7. When paying by individuals using electronic means of payment, the moment of payment for the Goods is the date the information is received from the credit institution where the Seller’s account is held, in the form of a bank statement.

4.8. In accordance with clause 2 of Article 1.2 of the Federal Law of May 22, 2003, No. 54-FZ and the provisions of the Federal Law No. 126-FZ “On Communication,” the Buyer, upon registration and purchase of goods, gives their consent to the receipt of cash receipts to the provided email address and the related processing of the Buyer’s personal data.

5. Delivery and Receipt of Goods

5.1. The delivered Goods are handed over to the Buyer at the Seller’s specialized pickup point or the transport company, or via a courier service to the residence or any other address specified by them, and in the absence of the Buyer — to any person presenting the receipt or other document confirming the contract or delivery of the Goods.

5.1.1. Each order is insured for the full value in case of loss or damage. To activate the insurance conditions, the Buyer must, upon discovering damage to the Goods or packaging, file a written claim in the presence of an authorized employee of the transport company and make photo and video documentation. Additionally, the Buyer must make continuous video documentation of unpacking the order in case of hidden damages, capturing the name and serial number. The Buyer may refuse order insurance by providing written notification to the Seller.

5.2. The Buyer agrees to visually inspect the Goods upon receipt for any external damage. In the absence of corresponding notes on the transport invoice, the Goods are considered accepted by the Buyer in terms of quality, quantity, appearance, completeness, and the presence of documents and instructions in Russian.

6. Return of Goods

6.1. The Buyer retains the right to refuse the Goods at any time before their transfer, and after the transfer of the Goods — within 7 days in accordance with Article 26.1 of the Law of the Russian Federation “On Consumer Rights Protection.” After receiving the Goods and signing the invoice, the Buyer cannot refer to the lack of information about the return policy.

6.2. The return of Goods of proper quality is possible if their marketable condition, packaging, consumer properties, and the document confirming the fact and conditions of purchase of the specified Goods from the Seller are preserved.

6.3. In the event of the Buyer’s refusal of the Goods, the Seller must return to the Buyer the amount paid by the Buyer in accordance with the contract, excluding the Seller’s expenses for the delivery of the returned Goods (if any), no later than 10 days from the date the Buyer submits the relevant request. When settling accounts in non-cash form, the Seller refunds the money to the Buyer’s account from which the payment was made when purchasing the Goods. In exceptional cases, at the Buyer’s written request on paper, the refund may be made to another account of the Buyer. Refunds to third-party accounts are not made.

6.4. The warranty period for the Goods corresponds to the periods established by Russian law. The service life of the Goods corresponds to the warranty periods but cannot be less than 24 calendar months from the date of purchase of the Goods.

6.5. In the event of a dispute regarding the reasons for the defect within the warranty period, the store is obliged to conduct an examination at its own expense. If the examination establishes that the defects arose due to circumstances for which the Seller is not responsible, the Buyer must reimburse the Seller for the costs of the examination.

6.6. All quality claims are accepted via email at [email protected].

6.7. When exchanging or returning Goods, the Buyer must have an identity document, a cash and sales receipt (invoice). This procedure is regulated by the Moscow Department of the Ministry of the Russian Federation for Taxes and Duties (letter dated April 16, 2003, No. 29-12/20843) and the Bank of Russia (Instruction of the Bank of Russia dated March 11, 2014, No. 3210-U).

6.8. In all other respects, the parties are guided by the current legislation of the Russian Federation.